1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Email address (for quotes, orders, and communication)
- Payment information (processed securely through Stripe)
- Shipping address (for order fulfillment)
- 3D model files you upload for printing
- Messages and communications you send us
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device and operating system information
- Pages visited and time spent on our site
- Referring website or source
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your 3D printing orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Generate accurate quotes based on your 3D models
- Process payments securely through Stripe
- Prevent fraud and protect our services
- Improve our website and services
- Comply with legal obligations
3. Third-Party Services
Google reCAPTCHA
We use Google reCAPTCHA v3 to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google. This is subject to Google's Privacy Policy and Terms of Service.
Stripe
Payment processing is handled by Stripe. We do not store your credit card information. Stripe's use of your personal information is governed by their Privacy Policy.
Amazon Web Services (AWS)
We use AWS services to store your uploaded 3D model files and process orders. AWS's data handling is governed by their Privacy Policy.
4. Data Storage and Security
We take reasonable measures to protect your information:
- 3D model files are stored securely in AWS S3 with access controls
- Unpaid quote files are automatically deleted after 7 days
- Paid order files are retained for 2 years for reorder purposes
- Payment information is processed through PCI-compliant Stripe
- Data transmission is encrypted using SSL/TLS
5. Your Rights (CCPA - California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it
- Request deletion of your personal information
- Opt-out of the sale of your personal information (we do not sell your data)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at info@zaxismanufacturing.com
6. Cookies and Tracking
We use minimal cookies and tracking technologies. Google reCAPTCHA may set cookies for fraud prevention. You can control cookies through your browser settings, though this may affect website functionality.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Unpaid quotes: 4 hours (database) and 7 days (files)
- Completed orders: 2 years for reorder purposes
- Email communications: As needed for customer service
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Z-Axis Manufacturing LLC
Email: info@zaxismanufacturing.com
Location: Orange County, California
California Seller's Permit: 200797536-00001